Principal Officer – Noise and Nuisance

The Extraordinary Story of the Power of Empowerment  

Environmental Health at Westminster City Council is a world of extraordinary stories, where passionate and expert professionals go above and beyond for their communities every day.

Natasha started her career in the NHS. She came to Westminster to do more for vulnerable people. When a family in her community reached out to her after their heating was cut off, Natasha took their situation seriously. Living in terrible conditions, and reaching desperation, they had nowhere else to turn. Natasha stepped in, holding the landlord to account and getting them to improve conditions for the family. These are the moments that make her the proudest. Now, she uses her expertise and experience to empower others.

The Role:

As a Principal Noise Officer, you can make your own powerful contribution to ensuring Westminster residents, communities, businesses and visitors thrive in a clean, safe, and quiet city. Our team proactively manages Noise and Nuisance issues within the City. We take a case management approach to the managing of Noise and Nuisance complaints, working with internal and external partners to resolve complaints. You will support the Noise officers sitting within the Proactive Noise Team and also provide support and expertise to our City Inspectors who respond to noise complaints that require an immediate response. The City Inspector Teams work 24/7.

With expert knowledge in Local Authorities role in the management and response to Noise and Nuisance complaints you will ensure all officers that respond to these complaints are supported and understand the legislation and regulations involved.

As Principal Noise Officer you will provide training to the officers delivering the Noise Service.

The council has invested in a number of noise monitoring devices. The Principal Noise officer will be the expert in the best situations to use these, ensuring that they are fully utilised. They will also ensure that Noise Officers have the knowledge and training required to install, interpret the data and report on the data gathered.

The Principal Noise Officer will also hold their own caseload, where they will utilise their expertise to manage some of the more complex cases.